FAQ's

Frequently Asked Questions

We offer multiple shipping options to suit your needs. Our standard shipping is complimentary for domestic orders and typically takes 5-7 business days. For expedited service, select Express Shipping at checkout, which reduces delivery time to 2-3 business days. We also offer international shipping to selected regions, with delivery times depending on the destination. Estimated times will be displayed at checkout.

We strive to process orders quickly; however, if you need to change your shipping address, please contact our customer service team immediately. We will try to accommodate your request if the order has yet to ship.

We accept returns on eligible items within 14 days of purchase. Returned items must be unworn and in their original condition, and all packaging and authenticity certificates must be included. Customized or engraved pieces are not eligible for return, and shipping fees are non-refundable.

Product availability is indicated on each product page. Items marked as "In Stock" are ready for immediate shipment, while items marked "Pre-Order" may have extended delivery times. You can also sign up to be notified when out-of-stock items become available.

All our items are beautifully packaged in signature Kritalia & Co. boxes. For an extra touch, we offer complimentary gift wrapping, which includes a personalized message card. Select this option at checkout.

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, don't hesitate to contact our customer service team within one hour of placing the order. After this period, we may be unable to accommodate changes or cancellations, as the order may already be being processed.

To check your order status, log in to your account and navigate to the "Order History" section. You can view the progress of each order, including tracking details once it has shipped. You will also receive email updates as your order progresses.

To keep your jewelry looking its best, we recommend avoiding contact with harsh chemicals, perfumes, and lotions. Gently clean your jewelry with a soft, lint-free cloth after each wear. For pieces with gemstones or intricate details, use a jewelry cleaner designed explicitly for that material or bring it to one of our stores for professional cleaning.

Yes, we offer a limited warranty on all Kritalia & Co. jewelry, covering manufacturing defects in materials and artistry for one year from the date of purchase. This warranty does not cover damage resulting from misuse, neglect, or accidents. For additional peace of mind, we recommend periodic inspections of your jewelry.

To arrange a repair, please visit any Kritalia & Co. store or contact our customer service team to initiate the process. Our services include cleaning, resizing, polishing, and replacement of gemstones. After assessing the piece, we will provide a cost estimate and an approximate repair time.

Many of our rings and bracelets can be resized to ensure the perfect fit. Don't hesitate to contact our customer service team for guidance on sizing options and associated fees, or visit a Kritalia & Co. location for a complimentary consultation.

Each piece from Kritalia & Co. is crafted with precision and attention to detail, accompanied by a certificate of authenticity. Authentic items will have the Kritalia & Co. hallmark, and purchases made through our website or authorized retailers are guaranteed genuine. You may also bring the item to one of our stores for verification.

We are committed to protecting our customers from counterfeits. If you suspect a piece may be counterfeit, please contact us directly with any details, including where it was purchased. We will assist in verifying the item and, if necessary, take further action to prevent the sale of counterfeit products.

For the best assurance of authenticity, we recommend purchasing directly from our official website or visiting one of our authorized retailers. A list of authorized retailers can be found on our website's "Store Locator" page.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer options for alternative payment methods, such as PayPal, Klarna, and Apple Pay, to provide flexibility at checkout.

Currently, we can only accept one payment per order. For assistance with large purchases, please contact our customer service team to discuss payment options.

Yes, your security is our priority. We use industry-standard SSL encryption to protect your personal and payment information during all transactions. Our servers do not store complete credit card information, so we ensure your data remains private.

To update or remove saved payment information, log in to your account, select "Payment Methods," and follow the prompts. Our customer service team can also help you securely update your details.

In-store pickup is available for a wide selection of items. To use this option, select "In-Store Pickup" at checkout and choose your preferred store location. You will receive a confirmation email once your item is ready for pickup, typically within 1-2 business days.

Please bring a government-issued photo ID and your order confirmation email. For your protection, only the individual named on the order may pick up the item, and we do not permit substitutions.

Your order will be held at the selected store for 10 days from when it's ready for pickup. If you cannot collect your order within this period, please contact the store for an extension or alternative arrangements.

For security reasons, we can only release orders to the individual named on the order. If a third party needs to collect your order, please get in touch with our customer service team to authorize the pickup and provide the third party's details.